Hamad International Airport (HIA) was recognised as the “Best Airport in West Asia” for the third time in a row at the Future Travel Experience (FTE) Asia Awards 2017 in Singapore on November 7.

The awards celebrate airports and airlines that have displayed customer experience and innovative leadership.

The 3rd FTE Asia Awards ceremony took place at FTE Asia EXPO 2017 at the Marina Bay Sands in Singapore and recognised HIA’s continued commitment to delivering the highest standard of service to its passengers. Winners were selected by a panel of industry executives from around the world, with HIA taking the lead among other airports in the gulf region.

Modern day airport

Commenting on the award, Engineer Badr Mohammed Al Meer, Chief Operating Officer at HIA, stated: “We are honoured to receive the “Best Airport in West Asia” award for the third consecutive time, which recognises our state-of-the-art facilities and five-star services. HIA will continue to work towards delivering sophisticated and innovative solutions that offer an unparalleled travel experience.”

Daniel Coleman, Founder of Future Travel Experience, stated: “The FTE Asia Awards reward organisations for their end-to-end customer experience achievements. Since 2014, HIA has been setting the standard for the modern day airport experience and we are pleased to witness what it has been able to achieve in a short period of time.”

Combining cutting-edge technology, world-class sculptural art curated in partnership with Qatar Museums, and an extensive hospitality and retail offering, HIA has successfully established itself as a leading international hub.

Outstanding airports

FTE was established in 2006 and is an independent events and online media business dedicated to improving the end-to-end passenger experience. FTE hosts four annual events around the world – FTE Global, FTE Asia EXPO, FTE Europe and FTE Ancillary – which have been attended by more than 3,000 senior air transport and travel industry figures in 2017. The FTE Asia Awards were launched in 2015 with the aim of recognising outstanding airports and airlines that are dedicated to improving the end-to-end passenger experience.

HIA is currently a candidate for the “Best Airport in the World” award by Skytrax which also classified it as a five-star airport in 2017, making it one among only five other airports in the world to achieve this prestigious status. Earlier this year, it was ranked Sixth Best Airport in the World by the 2017 Skytrax World Airport Awards, moving up four places from 2016. HIA has also won the ‘Best Airport in the Middle East’ title for three years in a row and ‘Best Staff Service in the Middle East’ for two years in a row.